Frequently Asked Questions
We strive to keep all of our fabulous Posh customers happy. If you, for any reason, have a problem, please contact us at firstname.lastname@example.org immediately. We try our best to accommodate all orders, and we are dedicated to providing excellent customer service.
BEFORE YOU PURCHASE, PLEASE KEEP IN MIND
We cannot state this enough, please read each item description carefully, and use our measurement guides if applicable to measure your child.
Where do your items ship from?
We ship from our warehouse located in sunny Los Angeles within 24-72 hours, Monday through Friday. During holidays, restocks, and new launches, we can experience a small delay.
Do you offer free shipping?
Yes, we offer free shipping on all orders in the contiguous USA!
Do you offer gift wrapping?
We now offer gift wrapping at an additional cost! Items are neatly packed in signature Posh boxes, branded tissue, and note card with a custom handwritten note (if one is left before checking out).
Can an order be changed?
We are unable to change an order once it's been placed, as our inventory system pulls items per the order placed. If we're able to catch your order, we can offer to cancel it for you.
Can an order be canceled?
You're more than welcome to message us — however, due to the volume of orders we process on a daily basis, we cannot guarantee that we'll be able to catch your order to cancel it before it ships out.
Do you accept returns?
Posh Peanut will gladly accept returns of product(s) purchased from https://poshpeanut.com only. If you purchased from a retailer, please contact them.
- To qualify for a return, please visit our Returns Center: https://poshpeanut.myreturnscenter.com
- Products must be in their original and respective packaging. Refunds are processed in 10-15 business days after receiving return.
- Posh Peanut is not responsible for any shipping fees, including return shipping fees. Posh Peanut is not responsible for lost or untraceable return shipments. We recommend mailing your return using a carrier that offers tracking services.
- Once the item(s) for return is received and reviewed, you will be emailed. We will issue you a refund for the amount of the total purchase in the original payment form.
Do you accept exchanges?
We currently do not accept exchanges, due to tracking issues. If you need a different size, color, etc, please return your original order for a refund and place a new order.
Which payment methods are accepted?
We accept PayPal, Apple Pay, Google Pay, Amazon Pay, Afterpay, and all major credit cards. All payments paid by e-Check through PayPal must cleared in order for your order to be fulfilled.
About coupon codes
All coupon codes must be rendered at checkout. One coupon code per transaction. You cannot stack multiple coupons or combine in a single transaction.
Care & Wash For Our Products
Most of our apparel is made from our signature Viscose from Bamboo, and we suggest washing them on cold/gentle cycle inside out. Lay flat to dry for optimal longevity or dry low and cool iron if needed.
Viscose is know to be buttery soft and the softer the factor, the more pilling is common — however, laying flat to dry really keeps the fabric new. Most moms prefer to line dry for optimal texture, lasting color, and to last through the life span of the item.
Due to the delicate nature of our lush fabrics, please do NOT wash with other items with zippers, buttons, or hardware. Snagging may occur. Wash separate with other babies items.
Will the color fade?
No, our unique technique in producing vivid bright colors is a Posh signature. Everything is pre-washed and colors will not fade.
Why do my items fit differently?
In each production, we are constantly making small improvements from our customers' feedback. Measurements of our fabric may be 1-5cm in difference for seam allowance and the natural nature of the delicate fabric. Snaps, zippers, and small details are often improved to ensure the highest quality available in current production standards.
After placing an order, I noticed there was a promotion on the item(s) I ordered. Am I able to receive a price adjustment?
We are able to extend the discount pricing to orders placed before the sale (up to 5 days prior) if requested within 7 days of the sale or promotion, unless otherwise noted in promotion rules. Price adjustment will be provided by in store credit. Price adjustments exclude store-wide sales and promotions.
Have a suggestion? Please email us: email@example.com
- Posh Peanut® is a registered trademark
- Serial number: 86189028 Registration number: 4871274