FAQ


We strive to keep all of our fabulous Posh customers happy. If you for any reason have a problem please contact us immediately. We try our best to accommodate all orders and we are dedicated to providing excellent customer service.

BEFORE YOU PURCHASE KEEP IN MIND
We cannot state this enough, please read each item description CAREFULLY and use our measurement guides if applicable to measure your child.

Where Do you Items Ship from? 

We ship from our warehouse in sunny Los Angeles within 24-48hrs M-F.
Unless your item is a pre order, please see item details for shipment dates.

Do you offer free shipping?

Yes we offer free shipping on all order over $50 in the USA. 

Do you accept returns?
  • Posh Peanuts will gladly accept returns of product/s purchased from poshpeanut.com
  • To qualify for a return, you must email customercare@poshpeanut.com within 7 days of receiving the order. Please provide reason and order number. 
  •  Products must be in their original and respective packaging. Refunds are processed in 10-15 days. 
  • Posh Peanut is not responsible for any shipping fees, including return shipping fees. Posh Peanut is not responsible for lost or untraceable return shipments. We recommend mailing your return using a carrier that offers tracking services. 
  • Once the item/s for return are received and reviewed, you will be emailed. We will issue you a refund for the amount of the purchase excluding shipping.
Do you accept exchanges? 
Due to the volume of orders we do not accept exchanges. If you need a different size, color etc. Please return your original order for a refund and place a new order. 

What is a PRE ORDER?

A PRE ORDER is a item that ships in the future between the timeframes given on the site. If a item is marked as pre order, the date of shipment will be given in the item details. All Pre orders are subject to change ship dates beyond our control. Any additional items purchased that are ready to ship will ship during the pre order time frame. To keep your shipping cost down we combine shipments. 

What payment is accepted?
We accept PayPal, apple pay and all major credit cards.
All payments paid by e-Checks trough Paypal must clear in order for your order to be fulfilled.
E-Checks may take up to 5 days or more to clear from your bank. Your order will not ship until it 

Can an order be cancelled?
Orders can only be cancelled within 30 minutes of order placement. Once the order has been processed we are unable to cancel, change or make any adjustments to the order. 

COUPON CODES
All coupon codes must be rendered at checkout. 1 coupon code per transaction. You cannot stack multiple coupons.

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    • Serial number: 86189028 Registration number: 4871274
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