We strive to keep all of our fabulous Posh customers happy. If you for any reason have a problem please contact us immediately. We try our best to accommodate all orders and we are dedicated to providing excellent customer service.
WHEN PURCHASING FROM POSH PEANUT YOU AGREE TO ALL OF THE FOLLOWING POLICIES:
BEFORE YOU PURCHASE KEEP IN MIND
We cannot state this enough, please read each item description CAREFULLY and use our measurement guides if applicable to measure your peanuts.
Do you accept returns?
We do NOT accept RETURNS, NO REFUNDS, NO EXCEPTIONS. We will accept exchanges, but before beginning the exchange process please contact us. Exchanges must be of equal or more value. We welcome exchanges within 7 days of the order being received. Please contact us if you have any questions about an order you have received.
*Items that have any sort of embellishment i.e. flowers, roses, pearl, rhinestones, bows, ribbons etc. are subject to a $10 labor fee if needed to be exchanged for ANY reason.
How do we exchange an item?
Please contact us and we will give you instructions. We must approve every exchange prior to you sending it back.
Buyer must pay all shipping fees, customs, duties and taxes for an exchange.
We are NOT responsible for any shipping charges incurred during an exchange.
How do your sizes fit?
MEASURE, MEASURE, MEASURE.
Read the entire description and measure. We are happy to help if you have questions over the phone or through email. If there is a specific measurement you can not find please contact us.
Most of our items run true to size, HOWEVER if your Peanut is chunky or on the heavy side please go up a size! This is true for everything.
How do the lace rompers and most dresses fit?
Dresses and rompers alike have elastic to hold up the soft lace. Without elastic these will slip down and not sit tight. All of our items i.e. rompers and dresses fit tight! They are not meant to fit loose. These are unique fabrics and textures and are often worn as formal wear, as a photo prop, photo shoots and more. Some are not meant for everyday casual wear. ALTHOUGH some of them can be worn daily, we recommend for you to take into consideration these aspects in the materials.
Are your dresses and rompers itchy?
NO they are not itchy. Although, every child and baby is different. We use soft lace and lining in hopes of making your Peanut feel comfortable and cozy, but please remember some children are more sensitive then others. 98% off moms approve of the fabric being soft and comfortable. Please read the reviews.
How accurate are your measurements?
Due to the nature of our fabrics, measurements are as close as possible that we have for each size. When measuring use the guide and if you have concerns contact us. We always say order up if you are unsure.
Will alterations be needed on dresses?
Sometimes you will need to alter the length. Dresses are made to our measurement chart and patterns. If you purchase for example our "rustic lace dress" to be below the knee or above you may need to have it altered shorter or have a tier removed. We do NOT do any alterations in house.
What payment is accepted?
We accept PayPal and all major credit cards through our direct checkout.
All payments paid by e-Checks trough Paypal must clear in order for your order to be fulfilled.
E-Checks may take up to 5 days or more to clear from your bank.
Can an order be cancelled?
You can cancel a order within 30 minutes of the order being placed, but after 30 minutes have passed and the order is fulfilled we are unable to cancel/refund the order. We try our best to fulfill orders promptly in hopes of getting your purchase to you as soon as possible. After the 30 minutes has passed we have begun processing your order.
PLEASE make sure you know what color and size you are ordering. We are happy to answer questions about color and sizing.
Some embellishments can be out of stock and will be replaced with similar or better embellishments and colors, as we do run out of stock and styles become discontinued. We will contact you before completing your order if this matter may apply to your purchase.
Cannot be re credited/refunded. You must use your codes at time of purchase. Coupons must be rendered at checkout.
We will not honor any discounts once order has been placed and completed. Thank you!
- Posh Peanut is a TM inc.